Vancouver-Calgary-Regina-Winnipeg-Toronto

Commercial Collection Agency

Being specialists in the delicate recovery of open, recurring receivables sets CMC apart from the one-dimensional approach taken by a typical commercial collection agency. We treat all debtors with respect and endeavor to maintain open communication in order to resolve issues efficiently, secure your position, and obtain payments promptly.

CMC Credit Management Corporation delivers Premium Collection Services to clients by assigning an experienced Account Manager to provide our full range of customer services. Past experience shows that continuity on our part, combined with a thorough knowledge of your business, improves results and reduces debtor misunderstandings.

Your Account Manager will design a comprehensive strategy to meet all of your collection and customer service needs. Subsequently, you will receive ongoing status reports including details of repayment schedules, settlement offers, debtor financial situations, reason(s) for non-payment, and recommendations for litigation or write-off.

Customer Service and Recovery the CMC Way:

• Designated collector	• Secure Internet access
• Immediate contact	• Thorough asset investigations
• Monthly statements	• Skip-tracing
• Preliminary reports within 72 hours of placement	• Cheques before month-end

Our experienced Account Managers are committed to extensive on-going training that focuses on professionalism, problem solving and conflict resolution. Paperless digital archives provide invoices, statements, customer correspondence and back-up documentation at the touch of a button.

In addition to printed monthly updates of your accounts, you are encouraged to maintain contact with your Account Manager for questions and general information sharing. Total client satisfaction is our top priority!

Don't delay the decision to act on a delinquent account. At 100 days you are not only financing a problem account, but also in jeopardy of never being paid. How is your customer still operating without the ability to pay suppliers? Are other creditors taking action to collect? Is the customer's financial situation getting better or worse over time?

Typical Industry Recovery Rates CMC's Account Managers and Asset Investigations automatically seek the answers to these questions while working hard to secure your position and collect payment.

Equipped with industry-leading expertise and resources, CMC is the trusted choice of Canada's most successful credit managers.

By definition, bad debt accounts are exceptions, defying internal attempts at resolution. It can be argued that at this point, they should no longer even be viewed in the context of a customer relationship - as the only future value may be trapped in this now non-performing asset. It is at this junction that we believe the accounts need to be removed from the routine operating environment and transferred to CMC for disposition.

Before deciding to internally collect a difficult account, please consider the following illustration of sales required to offset a costly write-off:

If you have a loss of:	Based on a profit margin of:
If you have a loss of:	2%	4%	6%	8%	10%
$500	$25,000	$12,500	$8,333	$6,250	$5,000
$1,000	$50,000	$25,000	$16,666	$12,500	$10,000
$5,000	$250,000	$125,000	$83,333	$62,500	$50,000
$10,000	$500,000	$250,000	$166,666	$125,000	$100,000
$15,000	$750,000	$375,000	$250,000	$187,500	$150,000
$20,000	$1,000,000	$500,000	$333,333	$250,000	$200,000

Calculate your sales required to offset a write-off	$	%	$
	Amount of Write-off	Profit Margin	Sales Required to offset loss

As a full-service commercial collection agency, CMC Credit Management Corporation supplies traditional do-it-yourself Final Demands at no extra cost. In addition to granting your customers a final opportunity to meet their repayment obligation prior to the initiation of collection action, Final Demands provide you the opportunity to save on commission fees. You will also save time by quickly and efficiently determining which accounts are serious collection issues and require immeidate attention.

Two unique benefits of the CMC Final Collection Notice:

• You are under no obligation to place any portion of the account for collection

• You save money with a 10% discount on collection fees

CMC can, at your request, produce and mail a made-to-order Final Notice providing all the advantages of the Final Demand, except that we handle the mailing and costs. Again, this Demand is provided to you without obligation to place a collection. As a result, you will further reduce costs by saving labor and postage, as well as potentially resolving delinquent accounts without incurring any collection fee.